The scene at work has totally changed from what it was a week ago. It is interesting and painful at the same time. I mean the happiness and chuckle that was in the voice of customers just a week ago has suddenly changed into rudeness and defensiveness. When people were helping each other and exchanging coupons and letting people cut in line a few days ago it was like Christmas was already there in the store. Now people are getting impatient and fiesty and insensitive about other people's needs. It seems like they are entitled for the best and fastest service. Am I right in attributing this tense situation to bad planning on some people's part or is it that the fact that some of us cannot afford to get presents is making things seem darker than they are? Or maybe a lot more is going on with people who are tense more than they have to be.
I must have sent half a dozen blessings to Paul, the trainer who taught me how to be a good sales person a long time ago. I must have had six different jobs since then, but this holiday period each one of the tips is coming handy. So today when customers come and ask me what they can get for their spouses or kids, the first thing I ask them is how much they can afford. Then when the customer says that he can charge, I simply suggest that they get what they can afford without having to charge, so they don't get "after holidays" worries. They look at me strange, but believe it or not a couple of young people actually told their parents that they are fine with just one gift each. It was then like a blessing was around us. People heard each other talk. Then they wanted to do the same. Three other customers got the idea of buying only one gift each for their family members. While I was standing calmly hoping that I have solved a problem or two, someone who worked in the store was complaining that instead of selling I was stopping people from spending. What are we to do? Let the tension build just so our numbers go up?
Michael Offutt: I'm a Pied Piper and the Easily Flushed Blog Hop Congratulations on the award you just recieved. All those bloggers are new to me. I will read their blogs one by one as soon as I get a chance. Also I will tweet about the polar bear and post it on my blog too, as soon as I figure out how. I am tchnologically challenged so it may take some time.
Please read Michael's blog. He is a Sci-Fi writer soon to be published and is a recipient of several of blog awards.
My brother, a retired US Navy Chief is loved by family and friends and coworkers alike for his hard work and his sense of humor. However, when he came to the US in 1977, he was not very confident about how he would survive as he had not finished his college. Our Mom used to worry about his future as well, you know how people worry about a man supporting his wife and kids. Then he joined the Navy and soon after that he met a very nice girl. She became an inspiration for him. He pulled through the verbal abuse that comes with the basic training and the physical hardships as well. They had a simple wedding and he would sometimes take her on his ship and sometimes leave her home with her parents. When they had a beautiful baby girl, he did the same thing. A year later, they had one more cutie. Now a father of two little girls, he would go abroad sometimes leaving them with his in-laws and somtimes with our Mom and very rarely taking them with him. Now that he is retired, he spends a lot of quality time with his wife and his daughters who are in their teenage years, teaches them how to stay away from troubles and the importance of education. However, when it comes to spending money, anyone who knows him thinks that he is spoiling them. He says that when his wife and kids ask for something, no matter how expensive it may be he will not say no. His logic is that they were very patient when he was away and very supportive when he would be too tired to do anything fun with them. He always says that what they gave him is more than he could ever give them, so he tries to buy them what ever they want.
When I come home from work and talk to my husband about how people are spending money, he tells me that I do not know what they could be going through. He tells me to look at my brother and understand people's pain behind their gift giving.