Working as a vendor auditor had been an easy job, as my mind used to be focused only on one task at a time. Check the numbers, match them up with the system then pass or fail the audit. Customer service however is a different story. Listen to the problem like it is your own then check with the manager and while waiting for the answer, keep the customer entertained. I still send blessings to my teachers who taught us good business manners during field trips to different shops to get extra credits in business school. So it became my habit to train new people to be the best they can be.
A lot of people wonder as to why they should do their best when they don't get even a smile from cashiers when they shop. I guess when discount stores offer us savings we go there in spite of not getting a smile. However I still did not get used to the carousel of bags that rotates as the cashier puts the merchandise in them. We are supposed to pick them and put them in our carts. I am used to handing the bag to the customer therefore I expect the same courtesy. My husband must have explained this to me several times that not every store is the same. I think that I will have to come up with a mantra to remember not to leave a bag of merchandise (that I payed for) in the carousel. I am not upset about the money but I am upset that I have to focus on the carousel only. I wish that just once, the cashier would look through and ask if I took every bag from the carousel. I know that I could just tweet about my complaint but I did not think that it was enough. I had to write a blog post.