The scene at work has totally changed from what it was a week ago. It is interesting and painful at the same time. I mean the happiness and chuckle that was in the voice of customers just a week ago has suddenly changed into rudeness and defensiveness. When people were helping each other and exchanging coupons and letting people cut in line a few days ago it was like Christmas was already there in the store. Now people are getting impatient and fiesty and insensitive about other people's needs. It seems like they are entitled for the best and fastest service. Am I right in attributing this tense situation to bad planning on some people's part or is it that the fact that some of us cannot afford to get presents is making things seem darker than they are? Or maybe a lot more is going on with people who are tense more than they have to be.
I must have sent half a dozen blessings to Paul, the trainer who taught me how to be a good sales person a long time ago. I must have had six different jobs since then, but this holiday period each one of the tips is coming handy. So today when customers come and ask me what they can get for their spouses or kids, the first thing I ask them is how much they can afford. Then when the customer says that he can charge, I simply suggest that they get what they can afford without having to charge, so they don't get "after holidays" worries. They look at me strange, but believe it or not a couple of young people actually told their parents that they are fine with just one gift each. It was then like a blessing was around us. People heard each other talk. Then they wanted to do the same. Three other customers got the idea of buying only one gift each for their family members. While I was standing calmly hoping that I have solved a problem or two, someone who worked in the store was complaining that instead of selling I was stopping people from spending. What are we to do? Let the tension build just so our numbers go up?